© Jolie Bain Pillsbury
Leadership benchmarking is a method used to prepare for and learn from leaders and on visits to organizations. It provides a common language and a framework for seeing, understanding and observing the impact of leadership approaches and tools.
Holograms create wonderful images for the distribution of information in organizations… Most organizations acknowledge that when a customer comes in contact with anyone from the organization…the customer experiences the total organization for good or ill. Under the laser light of these `moments of truth’ the organization becomes visible… In a hologram, every part contains enough information, in condensed form, to display the whole.
Ken Wilbur, 1985